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FAQs

Your Most Common Questions About Alkaway Water Alkalizers

Q: What should I expect from drinking Ionized Alkaline Water?

A: This will initially depend on what level of strength you begin drinking Ionized Alkaline Water. Ionized Water provides your body with lots of oxygen, which is why it gives us energy. Ionized Water is much smoother tasting than conventional water. It makes better coffee, tea, juice, etc. Alkaline Water is wonderful to cook with because it helps hydrate the food and bring out its flavor. However, other changes in your body after drinking Ionized Water will be much more subtle and will take some time. If you have accumulated acid waste in your system, it probably took years for you to get into that condition and it will take some time to reverse it. As the body is slowly brought into pH balance by drinking Ionized Water, it will naturally begin to function more efficiently and problems will begin to correct themselves.


Q: Who should drink Ionized Alkaline Water?

A: People, pets and animals will all notice benefits from drinking Ionized Alkaline Water.


Q: Is there anyone who should not drink Ionized Alkaline Water?

A: Some people must start by drinking very small amounts of Ionized Alkaline Water, such as 8 oz. of strength level 1 (one) Ionized Alkaline Water per day. This is especially true of the elderly who often have unfortunately allowed heavy metals and other toxins to accumulate in their bodies. Sometimes years of medication has accumulated in them.


Q: Should I take medication or supplements with Ionize Alkaline Water?

A: You should not drink Ionize Alkaline Water 45 minutes to 1 hour before or after taking medication or supplements. Do not drink Ionized Alkaline Water when taking the medication or supplements. Use purified water or another liquid or water source.


Q: Can a person become too Alkaline from drinking Ionized Alkaline Water?

A: People have been known to drink as much as 1 to 2 gallons of Ionized Water every day and gotten great benefit from it. And they have not appeared to become too alkaline. On the contrary, one of the most common imbalances people have today that leads to health problems is that they are too acidic. Our blood pH should be approximately 7.35. The more acidic we are, the greater opportunity we have provided disease to flourish in us. In fact, it is rare for a person to acquire Alkalosis, the condition of being too alkaline. We should always drink Alkaline Water and eat Alkaline Foods such as fruits and vegetables.


Q: How much water should I drink and at what level?

A: This varies according to which expert you talk to. Some say you should drink half your body weight in ounces per day. For example, a person weighing 100 pounds should drink 50 ounces. You should start slow at strength Level 1 (one), drinking 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you do not notice any side effects. If you do not feel any flu like symptoms at the end of the first week, move up to strength Level 2 (two). On strength Level 2 (two), drink 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you’re feeling good. On average, two to three weeks per level; work your way up to a 10.5 pH (strength Level 4 (four). The higher the strength level of Ionized Water you can drink, the better it is for you because the water is more Alkaline, more Detoxifying, and a h4er Antioxidant that provides your body with more Oxygen.


Q: When will I begin noticing the health benefits?

A: It varies from person to person. You might start noticing a positive response in as little as one day or within a few weeks.


Q: Why do some people have flu like symptoms when first drinking Ionised Alkaline Water?

A: If you start drinking Ionized Alkaline Water at a high level (high pH level), you might notice flu like symptoms. The ionisation process creates water molecule clusters that are half the size of regular water molecule clusters. This is why Ionised Alkaline Water is sometimes referred to as ‘reduced water’ because it has become reduced in size from a 12 water molecule cluster to 6 water molecule cluster. This makes the water much more hydrating because it flows through our body tissue more easily, thus pushing toxins out of our system. It is this detoxifying effect that sometimes gives people headaches and diarrhea and why there are 4 levels of strength.


Q: How does Ionised Alkaline Water affect athletes?

A: In an extremely positive way, as you might expect. Blood oxygen levels may rise at varying amounts with regular use of h4 Ionised Water. This may increase stamina, endurance and provides the muscles tissue and organs with high amounts of oxygen, which the human body often lacks, even in athletes because inadequate diets. Proper hydration sustains the body’s physiological responses in all activities, but the physical and mental stresses of athletic training and competition magnify the importance of hydration. Numerous studies conducted on athletes since the 1940s have demonstrated that even mild dehydration impairs performance. Current thought is that athletes consuming a traditional Western diet have consumed an abundance of salt, so there is no need to replace salt when exercise last less than two hours. Water that has been alkalinized may help neutralize the exercise induced acidosis (lactic acid build up), since the pH of alkaline water is high. Ionized water may help act as a free-radical scavenger to address the issue of accelerated oxygen consumption. Ionized water is micro-clustered, so it may be absorbed at a faster rate, helping with rehydration. We recommend drinking 13 to 20 ounces (2-3 cups) of water 2 hours before exercise and 5 to 10 ounces (about 1-2 cups) every 15 to 20 minutes of exercise, depending on your total body weight.


Q: How long does Ionized Alkaline Water stay Ionized?

A: The Antioxidant (hydroxyl ions) will last approximately 18-24 hours. The Higher pH (alkaline properties) will last approximately 1-2 weeks. The smaller molecule cluster size will last approximately 1-3 months. Does Ionized Alkaline Water have any negative effects?

Absolutely none, as long as it is used properly. Only the Alkaline Water should be consumed. NEVER DRINK THE ACIDIC WATER.


Q: How does a water ionizer work?

A: The AlkaWay water Alkalizer can be directly connected to a diverter valve at the end of your faucet. Connecting directly to your faucet takes about 10-15 minutes and enables your water ionizer to use a two step process. The first task is to help filter out harmful components of the water with our built-in dual filter system, which remove chlorine, trihalomethanes, phenols, sediment, odor, taste, and organic waste. The Alkaway Ionizer achieves this by using multi-stage filters. Then the filtered water passes into a patented chamber equipped with platinum-coated titanium plates. Next, an electrical charge is introduced into this water. This is where the electrolysis takes place. The water is separated into two streams (acid and alkaline) of ionized water. The acid water (oxidized) makes up about 30% of the water and the alkaline water 70%. The reduced ionized alkaline water comes out of the faucet, which you use for drinking or cooking. The acid (oxidized) water comes out of a separate hose leading into the sink. The oxidation potential of the acid water makes it a good sterilizing agent, ideal for washing your hands, cleaning food or kitchen utensils, and treating minor wounds and eczema. Cations, positively charged ions gather at the negative electrode to create alkaline water, which concentrates available alkaline minerals, such as calcium, magnesium, and potassium from the source water. Anions, negatively charged ions gather at the positive electrode to make acid or oxidized water, which concentrates acid minerals such as nitrates, sulfides, chlorides, and fluorides from the source water. Remember in chemistry class, opposites attract. A range of pH settings from neutral to very alkaline or very acid is available at the touch of a button. The electrodes are cleaned in an automatic cleaning cycle or you can also run a manual cleaning cycle. The electrolysis process breaks the molecular bonding of water molecules and restructures the water clusters from usual groups of 12 or so down to about 5 or 6 molecules per water cluster. ‘Clustered’ water is typically characterized by smaller groups of molecules, lower surface tensions and thus can more easily penetrate the cellular membrane. This clustering process is somewhat akin to the ease of carrying a bowling ball through a normal doorway versus trying to carry an 8 foot diameter balloon through the same doorway. This clean, healthy, alkaline ionized water is drawn for drinking and cooking through the main stainless steel spout.


Q: How do I know when the filter needs replacing?

A: An indicator on the front panel gives an indication of remaining filter life. Generally the filter will last for about 9-12 months, but this depends on the source of water and the amount of use. For example, if your tap water contains between 0.4 and 1.0 ppm (parts per million) of chlorine, a filter can last 12 months for one person’s use. If greater than 1.0 ppm, the filter may last 8 months. A family of four on a typical Australian water supply will replace the filter about every 9 months. By changing your filter at regular intervals, you are assured of the inner hygiene of the filter – and you keep your warranty valid!


Q: What should be done if the machine is not to be used for 7 days or more?

A: Remove the filter from the main body, wrap in plastic wrapping, and store in a refrigerator. Remove the power plug. When ready to use again, install the filter and run in the Ionizer in the ‘PURIFIED’ mode for approx. 3 minutes before using the water.


Q: What does it mean when water flows through the main body and it becomes warm?

A: At the start of water flow, warm water may flow out due to room temperature or accunulated heat from the internal computer during standby. This is not a malfunction. Use the machine after starting water flow.


Q: There are white substances on the bottom of my alkaline ionized water storage container. What are these?

A: This phenomenon is caused by the calcium mineral substances in alkaline ionized water. Particularly, if the carboxyl group (CO3) is present, it will bind to the calcium carbonate (Ca CO3), creating such substances. This is apparent evidence of electrolysis. Although it is safe to drink, – add one spoon of edible vinegar and water to the container, leave the container for approximately 1 hour, and wash the container.


Q: What is hard water?

A: Hard water forms when naturally occurring minerals enter water sources. Over time these minerals are absorbed by groundwater. The two most common types of minerals found in hard water are calcium and magnesium compounds. The Water Quality Association of the United States defines hard water as water containing dissolved hardness minerals above 1 GPG (grains per gallon). The most common hardness causing minerals are Calcium and Magnesium. Levels of hardness are classified as follows:

Soft Water – less than 1 GPG,

Slightly hard – 1 to 3.5 GPG

Moderately hard – 3.5 to 7 GPG

Hard – 7 to 10.5 GPG

Very Hard – 10.5 and higher GPG


Q: How do I adjust the volume on my water Ionizer?

A: Check the manual.


Q: Why do I want to adjust the amperage on my water Ionizer?

A: As you know, all water sources are not created equal. Your water source plays an important role on how your water Ionizer creates Ionized Alkaline Water. Being able to adjust the amperage will allow you to find the optimum pH for the best production of alkaline ionized water based on your water source. This is available on the Alphion. To find out how, check the manual.


Q: Do I need to hire a plumber to install the units?

A: Most people find it is not necessary to call a plumber for most standard installations. For custom installations, a plumber may be needed depending on the individual circumstances, especially on installtion of the undersink Delphi.


Q: What do I do if the filters are leaking?

A: It is important to note where on the filter it is leaking. Most leaking comes from fittings that are not seated properly. Reseat the tubing into the filter by pushing in firmly and then pulling back. It may be necessary to re-trim the end of the tubing to get a fresh surface. Make sure to shut off the water before working with the water supply lines. leakage may also occur because the actual filter cartridge is not seated properly. Remove it and replace it.


Q: How do I set up the pre-filter unit?

A: The pre-filter is installed in the supply line on the ionizer. Quick connects are provided for your convenience. Simply push the tubing in the connector and it seals automatically. When installing the filter for the first time, it is suggested to let the filter fill with water for a few minutes before turning on the ionizer.


Q: How do I know what pre-filter I need?

A: Check with an Alkaline Specilist to determine whether a pre-filter is needed. Most municipal water districts have water reports free of charge on the internet. Other water may need to be tested by an independent water testing company. If you can not find a water report for the area the necessary information, please contact your sales representative.


Q: How do I clean the internal plates?

A: You do not clean the plates. This happens automatically.


Q: What is the Product warranty?

A: The warranty that is in effect at the time the machine is purchased is the one that is honored. We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in Australia with the finest quality service second to none. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 10 years of growth and happy testimonials.

Warranty does not cover repairs caused by customer neglect or by failure to halt the build-up of calcium in hard water areas. Ittvb also does not cover water alkalizers that have not had regular filter cartridge replacement.

"I am utterly convinced that Alkaline/Acid plays a big part in many illnesses, in my case cancer. I don’t want it again." Read More - Janet Thompson

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